Metrics. Strategy. Leadership. Results.

Jason Miller, PMP

Program Manager & PMO Director

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Metrics. Strategy. Leadership. Results. I use numbers, words, and willpower to solve problems and deliver scaled outcomes in complex, regulated environments.

I am a program and PMO leader who specializes in building high‑performing teams, operationalizing governance, and driving measurable impact across enterprise technology, finance, and consulting programs. At Booz Allen Hamilton, I have consistently delivered results at scale. As Program Manager, I oversaw SaaS product lifecycle management for an $18 million, 160‑person hybrid Scaled Agile enterprise program, enabling a record 126,000 appeal decisions in FY25, an 8% year‑over‑year increase. As PMO Lead, I accelerated productivity across 7 teams by 20% by automating workflows and delivering more than 30 standardized templates and forms. As Project and Product Manager, I launched a proprietary SaaS developer portal to 650 unique users in the first week and 3,500 of 5,000 target users in the first year.

I am known as a supportive, people‑focused manager who delivers exceptional outcomes through motivated, stable, and happy teams. My leadership style blends realistic optimism with servant leadership. I meet stakeholders where they are, align priorities within constraints, and mentor teams to their next level of growth.

My career is driven by a commitment to scaling enterprise programs, strengthening governance, and delivering measurable transformation across technology, finance, and consulting. I habitually get superior outcomes from well-supported teams and collaborative stakeholder partnerships, and I continue to build programs that reflect those values.

Experience

2025 – Present

Deputy Program Manager

Booz Allen Hamilton

Co-directing a team of 11 Project Managers & their workstreams, achieving 100% on-time completion of quarterly commitments through risk-aware budgeting, scope management, work planning, and organizational strategy.

2021 – Present

Lead Proposal Manager

Booz Allen Hamilton

Authoring and editing 6 RFP responses for U.S. government contracts, including as 11% of a $2.4 billion overall win.

2024 – 2025

Lead Product Owner

Booz Allen Hamilton

Developed strategic roadmaps and customer reports for a cloud application platform serving 20+ enterprise products.

2023 – 2024

Program Management Office Lead

Booz Allen Hamilton

Built and scaled an internal PMO supporting 4 IR&D product innovation programs, inculcating standards and mindsets.

2020 – 2023

Lead Project Manager & Product Manager

Booz Allen Hamilton

Launched a proprietary SaaS developer portal to 650 unique users in week 1 and 3,500 of 5,000 target users in year 1.

2019 – 2020

Senior Operations Analyst

BHG Financial

Headed process improvements, change management, and strategic analysis for a finance firm's marketing engagements.

2016 – 2019

Technical Writing Manager

State Street Corporation

Initiated a new documentation system for 115 financial instrument models, achieving 90% usage within 6 months.

2015 – 2016

Senior Technical Writer

Morgan Stanley

Decreased process error rate by 15% by advancing process and documentation workflows impacting 80+ engineers.

2010 – 2015

Technical Writer

Thomas Publishing LLC

Increased a publisher's average monthly revenue for RFQ sourcing by 25% from $12,000 to $15,000 per month.

Education

M.S., Management

University of Rochester, Simon Business School

M.S., Mechanical Engineering

University of Rochester

B.S., Mechanical Engineering, Minor in English

University of Rochester

Certifications


Project

PMI Agile Certified Practitioner (PMI-ACP)

SAFe 6 Release Train Engineer (RTE)

Certified Scrum Professional – Product Owner (CSP-PO)

Certified Scrum Professional – ScrumMaster (CSP-SM)

Leadership & Strategy Skills

Product, Project, & Program Management
Stakeholder Management & Executive Reporting
Talent Development & People Management
Strategic Planning & Roadmapping
Team Leadership / Facilitation
Mentorship & Coaching
Partner Relationship Management
Conflict Resolution

Product & Program Management Skills

Product Strategy & Go‑to‑Market
Program Financial Stewardship & Budgeting
Proposal Development & Technical Writing
PMO Establishment & Governance
Cross-Functional Collaboration
Client Service

Agile & Delivery Skills

Scaled Agile (SAFe)
Agile Scrum Project Management
Hybrid Project Management
Waterfall Project Management
Release Trains
Program Increment Planning
Backlog Prioritization & Sprint Planning
Workflow Optimization & Process Improvement

Tools & Platforms

Atlassian Jira
Atlassian Confluence
Asana / Smartsheet
Microsoft 365 (Excel, PowerPoint, Project, SharePoint)
Mural / Lucidchart / Diagrams.net (Draw.io)
Generative AI (Copilot, ChatGPT)
Documentation Platforms (MediaWiki, TWiki)
Markup Languages / Markdown / LaTeX

Governance & Compliance Skills

Change Management
AI Governance & Responsible-Use Policy
Regulatory Compliance (Federal, Financial)
Risk Management
Risk Controls
Data Privacy & Access Controls

Technical & Data Skills

SaaS Product Operations
Data-Driven Decision Making
KPIs & OKRs
Basic Cloud & DevOps Literacy
SQL / JQL (Jira Query Language)
Reporting / Dashboarding

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